#1 Listen
Let them speak first. You will be able to accurately and appropriately respond based on the information the other person shares such as their emotional feelings i.e. fears, disappointments, hope and desire.
#2 Don’t interrupt.
Whatever you do, please don’t interrupt. Let them finish. This validates everyone’s desire and heart need to be heard and understood. If the pause to find out if you’re still there, let’s say you’re over the phone, just respond lightly: “I’m here, I’m listening, go on.”
#3 Use a soft tone of voice
No one likes to feel like they’re being scolded like a child. Use a low soft honoring tone of love. Show kindness and joy through your voice. Reassure them by summarizing what was said to make sure you understood what was said.
#4 Use humble words
If needed, after listening and you feel the need to apologize, say, “I’m sorry.” No blameshifting, youcan also just acknowledge how whatever happened made you feel. For example: “I feel …when ….”
#5 End or Wrap Up Well
Try to end the conversation, with well wishes, if you didn’t ask about their family, ask, if there is an upcoming long weekend due to a national holiday, if it’s late in the evening. You can say, “Have a good evening!” “Enjoy the rest of your night.” “Have a safe and great 4th of July weekend.” “Hope all is well with you and your family.”